How does ProctorU protect user and organizational data?
We collect very limited personally identifiable information (PII), and all communication is transmitted with TLS 1.2 encryption and stored with AES 256-bit encryption. Because we work with higher education partners, we maintain strong adherence to Family Educational Rights and Privacy Act (FERPA) compliance. All proctors undergo rigorous FERPA and security training prior to proctoring exams, as well as receive training on an ongoing basis. We do not collect or store billing information, and data is securely transmitted using Authorize.Net, a Visa subsidiary. Every quarter we are independently audited for PCI/DSS compliance. We do not sell or share test-taker information with third parties, or market directly to test-takers. As a signatory of the Student Privacy Pledge, we take test-taker privacy very seriously and protect it as if it were our own.
Can proctors access test-taker computers without their knowledge?
No. All users must download a small, non-install applet to connect with a proctor. They must also grant the applet permission for the proctor to begin viewing their computer screen activity. After an exam session, or if the applet is not run within a certain time frame from the moment it was downloaded, the applet self-destructs and becomes unusable. Proctors cannot do anything on a test-taker’s computer that they cannot see in real time, nor can proctors secretly download files. In the interest of transparency, we rely on a third-party screen-sharing tool used by Fortune 500 companies rather than an in-house developed tool.
Is ProctorU HIPAA compliant?
Yes. However, we do not request, collect or store HIPAA-protected data. If a test-taker needs additional time or other unique accommodations due to a disability or condition, we only request details regarding the accommodation, e.g., Woodward J. Procki requires one additional hour to complete Accounting 101 Final Exam. We do not charge additional fees for these accommodations.
Can my institution or organization visit your proctoring facilities?
Yes! You are highly encouraged to visit one of our proctoring facilities in Hoover, Ala., Pleasanton, Calif., or Folsom, Calif. We believe in transparency when it comes to how we conduct our business, and recommend that you visit the proctoring facilities of any online proctoring vendor you are considering. To arrange a visit, please contact us.