The Most Secure Solution in the Industry
Customized for your program.
For exams with unique needs, our Pro service utilizes Live+ proctoring, allows for the greatest customization and has helped organizations become ANSI accredited.
Advanced Features and Benefits of Pro Proctoring
LAUNCH PROCESS
Scheduled or On-Demand Access 24/7
Test-takers can schedule or request an on-demand exam at any time, on any day.
Most Proficient Proctors
Pro Proctors are our senior, most highly-qualified proctors. They must have zero proctor errors reported and maintain a “very satisfied” customer satisfaction score of 90% or greater.
Highest Priority Technical Support
All test-takers receive free technical support before and during an exam, but Pro Service exam test-takers receive top priority.
Guided Live Exam Start Process
Test-takers are guided through the entire start process by a live proctor who can assist with technical issues. Incidents of questionable integrity that happen during the start process are documented and addressed before an exam starts.
Multi-Factor Identity Verification
This can include a photo ID review, photo capture, facial recognition, challenge questions, and biometric keystroke analysis - all monitored and guided by live Pro Proctors.
Live Environment Security Scans
We check every part of a room and workspace being used. Unpermitted resources are removed prior to starting an exam. If a proctor suspects the use of unpermitted resources during an exam, we’ll scan the workspace again and resources will be removed in real time.
EXAM MONITORING
Lowest Proctor-to-Test-Taker Ratio
Because Pro Service exams have customized processes and protocols, Pro Proctors have a very low proctor-to-test-taker ratio to ensure their attention is as focused as possible.
Live Monitoring and Intervention
Specialty-trained live Pro Proctors monitor test-takers during an entire exam, flag suspicious events and intervene when necessary.
AI-Based Behavior Analysis
Live Pro Proctors are augmented by an artificial intelligence platform that gets smarter with every exam. AI acts as a second set of eyes for the proctor, constantly monitoring behaviors and alerting the proctor to suspicious activity.
End-to-End Recordings
All exam sessions are recorded end-to-end. Administrators can access a recording of a test-taker’s face as well as a recording of their screen.
Live Look-In and Real Time Playback
During an exam, you can look in on any of your test-takers in real time. If you see something suspicious, the recording can be rewound without interrupting the live session. You see what our proctors see with full transparency.
ROBUST REPORTING
Real-time Incident Notifications
Test administrators can choose to receive real-time notifications about any confirmed incidents of questionable integrity.
Incident Reporting within 24 Hours
If an incident occurs within a session, you'll receive documented evidence, a video recording of the test-taker and a screen recording within 24 hours.
Time-Stamped Video Events
When reviewing a session, all incidents are flagged and time-stamped so you can skip straight to any problem areas.
Monthly Analytics Reporting
Beyond individual session reporting, we generate a monthly overview outlining exam stats, customer satisfaction scores, wait/launch times, cancellations, resources removed pre-exam, and more
FOR TEST ADMINISTRATORS
Additional Process Customization
Pro Service clients can request custom authentication services, proctor protocols and security parameters. Pro Proctors are trained on your exam process and tailor the test-taker experience to your specifications.
Guided Exam Setup and Setting Controls
Every test administrator is walked through our exam setup process. Each exam has its own settings and admins have complete control over which computer functions are allowed and which resources are permitted.
Exam and Test-Taker Dashboard
Administrators have access to intuitive, role-based dashboards to see the status of any exam or test-taker they want to review at any time.
Value Added Benefits for All Services Lines
Dedicated Account Team
Free Technical Support
Unmatched Scalability
User Satisfaction
Guaranteed Uptime
Advanced Technology
Testimonials
Talk to a Proctoring Expert
Our sales team is ready to answer your questions, discuss your unique needs and provide guidance about what solution is best for your program.
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