Our Pro service utilizes Live+ proctoring and allows for the greatest customization of the exam launch and monitoring processes.
Test-takers can schedule or request an on-demand exam at any time, on any day.
Pro Proctors are our senior, most highly-qualified proctors. They must have zero proctor errors reported and maintain a “very satisfied” customer satisfaction score of 90% or greater.
All test-takers receive free technical support before and during an exam, but Pro Service exam test-takers receive top priority.
Test-takers are guided through the entire start process by a live proctor who can assist with technical issues. Incidents of questionable integrity that happen during the start process are documented and addressed before an exam starts.
This can include a photo ID review, photo capture, facial recognition, challenge questions, and biometric keystroke analysis - all monitored and guided by live Pro Proctors.
We check every part of a room and workspace being used. Unpermitted resources are removed prior to starting an exam. If a proctor suspects the use of unpermitted resources during an exam, we’ll scan the workspace again and resources will be removed in real time.
Because Pro Service exams have customized processes and protocols, Pro Proctors have a very low proctor-to-test-taker ratio to ensure their attention is as focused as possible.
Specialty-trained live Pro Proctors monitor test-takers during an entire exam, flag suspicious events and intervene when necessary.
Live Pro Proctors are augmented by an artificial intelligence platform that gets smarter with every exam. AI acts as a second set of eyes for the proctor, constantly monitoring behaviors and alerting the proctor to suspicious activity.
All exam sessions are recorded end-to-end. Administrators can access a recording of a test-taker’s face as well as a recording of their screen.
During an exam, you can look in on any of your test-takers in real time. If you see something suspicious, the recording can be rewound without interrupting the live session. You see what our proctors see with full transparency.
Test administrators can choose to receive real-time notifications about any confirmed incidents of questionable integrity.
If an incident occurs within a session, you'll receive documented evidence, a video recording of the test-taker and a screen recording within 24 hours.
When reviewing a session, all incidents are flagged and time-stamped so you can skip straight to any problem areas.
Beyond individual session reporting, we generate a monthly overview outlining exam stats, customer satisfaction scores, wait/launch times, cancellations, resources removed pre-exam, and more
Pro Service clients can request custom authentication services, proctor protocols and security parameters. Pro Proctors are trained on your exam process and tailor the test-taker experience to your specifications.
Every test administrator is walked through our exam setup process. Each exam has its own settings and admins have complete control over which computer functions are allowed and which resources are permitted.
Administrators have access to intuitive, role-based dashboards to see the status of any exam or test-taker they want to review at any time.
Dedicated Account Team
Free Technical Support
If you’re considering online proctoring, ProctorU is the way to go. Through the years, other proctoring services have tried to get our business and I have been asked to evaluate other companies, but we choose to stay with ProctorU because of their outstanding customer service. Our students receive the help they need from a real person at ProctorU, and a lot of the other proctoring companies don’t do that.
Director of Student Services, Georgia Southwestern State University
By pairing [our] two highly innovative and fully research-backed learning solutions, we are now offering our college and university partners the very best in math placement assessment. Research shows a strong correlation between proctored exams and student success, but many of our customers simply do not have the bandwidth to provide in-person proctoring services.
President of Higher Education, McGraw-Hill Education
I love the convenience ProctorU gives me. I have to babysit my sister, and it’s easier to just have her go to another room while I test instead of having to find someone to watch her if I had to leave and go to a testing center. ProctorU is also really helpful when you have a minor scheduling issue. One time I accidentally scheduled for 11:40 pm, but needed it to be 11:40 am because my exam was due before 5pm. They fixed it right away in less than 30 minutes through live chat. Couldn’t have asked for better service!
Student, Northern Virginia Community College
Without ProctorU, I wouldn’t be able to complete my bachelor’s degree because my university is in Canada and does not have invigilators where I live. So ProctorU has made my education a reality. Plus, I love the flexibility and ability to take my exams in the comfort of my own home.
Student, Athabasca University
Our partnership and integration with ProctorU adds significant value to our existing products. Offering online proctoring during exams ensures security and learning integrity, which our faculty customers have been asking for. What’s more, CIP goes beyond traditional publishers, offering ‘concierge’ level personal support to both students and faculty. We will continue in this tradition by fully managing the proctoring process, from student scheduling to managing incident reports.
President, Caduceus International Publishing
Our sales team is ready to answer your questions, discuss your unique needs and provide guidance about what solution is best for your program.
Professionally-trained live proctors supported by AI-based behavior analysis and intervention specialists. A good option for any online exam.LEARN MORE