For your exams with unique needs, our Upro Service utilizes our most proficient proctors, allows for the greatest customization and takes priority in technical troubleshooting situations. This distinctive service has also helped organizations become ANSI accredited.
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Scheduled or On-Demand Access 24/7 Test-takers can schedule or request an on-demand exam at any time, on any day. They have the freedom to take their exams whenever is most convenient for them. Whether it be 3pm or 3am, we'll be ready to proctor them.
Most Proficient Proctors Pro Proctors are our senior, most highly-qualified proctors. They must have zero proctor errors reported and maintain a “very satisfied” customer satisfaction score of 90% or greater.
Guided Live Exam Start Process Test-takers are guided through the entire start process by a live proctor who can assist with any technical issues that may arise. Any incidents of questionable integrity hat occur during the start process are documented and addressed by live Pro Proctors prior to the start of an exam.
Multi-Factor Identity Verification This process can involve a photo ID review, photo capture, facial recognition, challenge questions, and biometric keystroke analysis. The process is monitored and guided by live Pro Proctors for the highest level of identity verification in the industry.
Live Environment Security Scans Pro Proctors diligently check every part of the room and workspace being used by a test-taker. If unpermitted resources are spotted, the proctor will ensure their proper removal prior to starting an exam. If a proctor suspects the use of unpermitted resources during an exam, another environment check can be made and resources can be removed in real time.
Highest Priority Technical Support All test-takers receive free technical support before and during an exam, but Pro Service exam test-takers receive top priority.
Lowest Proctor-to-Test-Taker Ratio Pro Service exams typically have customized processes and protocols as directed by clients, so Pro Proctors have a very low proctor-to-test-taker ratio, ensuring their attention is as focused as possible.
Live Monitoring and Intervention Specialty-trained live Pro Proctors monitor test-takers during an entire exam, flag suspicious events and intervene when necessary.
AI-Based Behavior Analysis Live Pro Proctors are augmented by an artificial intelligence platform that gets smarter with every exam. AI acts as a second set of eyes for the proctor, constantly monitoring test-taker actions and behaviors, and alerting the proctor of suspicious activity that they may or may not have caught on their own.
End-to-End Recordings All exam sessions are recorded end-to-end. Administrators can access a recording of a test-taker’s face as well as a recording of their screen.
Live Look-In and Real Time Playback During an exam, test administrators can look in on any test-taker in real time. If you see something suspicious that you want to watch again, the recording can be rewound without interrupting the live session. You see what our proctors see with full transparency.
Real-time Incident Notifications Test administrators can choose to receive real-time notifications about any confirmed incidents of questionable integrity.
Incident Reporting within 24 Hours If an incident occurs within a session, you'll know everything there is to know about the issue within 24 hours, including documented evidence, a video recording of the test-taker and a screen recording.
Time-Stamped Video Events When reviewing a session, you can fast forward and rewind to any point of the video. All incidents are flagged and time-stamped so you can skip straight to any problem areas.
Monthly Analytics Reporting Beyond individual session reporting, ProctorU generates a monthly overview for every client and every course, outlining usage stats of our service lines, customer satisfaction scores, wait/launch times, cancellations, resources removed pre-exam, and more.
Additional Process Customization Pro Service clients can request custom authentication services, proctor protocols and security parameters. Pro Proctors are trained on your exam process specifically and tailor the test-taker experience to your specifications.
Guided Exam Setup and Setting Controls Every test administrator is walked through our straightforward exam setup process. Each exam has its own settings and admins have complete control over which computer functions are allowed and which resources are permitted.
Exam and Test-Taker Dashboard Administrators have access to intuitive, role-based dashboards to see the status of any exam or test-taker they want to review at any time.
ProctorU Pro is the only live remote proctoring solution in the industry that can be tailored to a client’s specific needs, including specialized proctor training on unique testing protocols and procedures.
Our sales team is ready to answer your questions, discuss your unique needs and provide guidance about what solution is best for your program.
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Multi-factor identification, artificial intelligence-based (AI) behavior analysis, annotated video, and more. We can also customize our automated solution to your needs. Great for lower to mid-stakes exams.
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Professionally-trained live proctors supported by AI-based behavior analysis. Automated detection, proactive prevention. A good option for any online exam.
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An identity management solution with continuous biometric authentication for as long as the user requires verification.
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