Greetings from ProctorU! We are pleased to announce a recurring series we’re calling ProctorU Spotlight! ProctorU has the largest support team in the proctoring industry, and we thought it would be great to let everyone become more familiar with our amazing employees. Our first guest is Hoover Manager Frank Deming.
What is your title?
Frank: My title is manager on duty (MOD) here in the Hoover location, but I will be leaving for the Philippines office on June 18th.
Awesome! Are you excited about moving to the Philippines?
F: I am a combination of excitement, nerves, and just overwhelming pressure. I have been chosen to take on a big task, and it’s one I do not take lightly. We will see in a year the fruits of the labor, but I am excited to meet our teams over there and really push them to new heights for the company.
What are you going to miss the most about Birmingham? Besides your Hoover proctors, of course!
F: I think the things I will miss most is the family I have here. There is not a particular spot I enjoy or thing I go to without my little brother or going to see my mentor and his wife. The people here is what I love about the city. Also, the sweet tea fried chicken sandwich from Saw’s will be hard to give up.
What type of food are you most excited to try in the Philippines?
F: I really want to try the American restaurants they have over there. Like their McDonald’s and Papa John’s Pizza just to see how they compare. I have a list of the Filipino food I am going to have to try, but I believe my boy Ed in RTS has a good menu for me.
How long have you been with ProctorU, and what did you start out doing?
F: I started as a part-time proctor in August 2012. I then was promoted to senior proctor in January 2014 and Assistant Proctoring Center Manager in July of that same year. In April 2015, I took a hiatus from the company for a year to handle some personal family business. The following year in April 2016 they offered me the position of MOD in Hoover, and I returned to the company. So overall, I have been here for four years.
What is your background in?
F: I have my BS in Theater from the University of Montevallo. I also completed an advanced directing conservatory training at the National Theater Institute in Waterford, Conn.
What initially drew you to work at ProctorU?
F: I was returning from a summer stock theater job and I needed to find work. Both my roommates at the time worked for the company, and they recommended me. Matt Jaeh hired me.
Describe a typical day for you at the office.
F: A typical day would include just running the floor. Making sure we have adequate coverage for the 72 hours out. Making decisions and guiding my assisting floor managers and proctors, providing a second pair of eyes during camera pans and helping managers where they need it most so as to better help our test-takers.
When is your favorite time to be at work?
F: I would have to say when it’s busy but manageable. Busy days where I am running around solving problems and making a visible difference are my favorite times to be here. It’s a good stress that keeps me grounded. Also, whenever there is food in the break room. I love those days.
Who do you look up to the most in your life and why?
F: My G-daddy and my Maw Maw. They were the two most influential people in my life. My G-daddy instilled with a work ethic I would not have otherwise. He always taught me to do my best no matter what, persevere through the hard times and never take the good ones for granted. A big word from him was PERSEVERE. My Maw Maw always made sure I knew to love those around me, and she would never let me go hungry. I would call her up everyday just to talk and hear her describe the day. She really kept me grounded and taught me to empathize with others, stand up for myself and go after what I want in life. She loved me and the rest of the family so much. She would joke about how she would walk through Hell with gasoline britches on just to get to us. She was a great woman, and I would do anything just to talk to her and have one of her cornbread muffins just one more time.
What is your favorite thing to do on a Friday night?
F: Well, I am typically working on actual Friday nights, but if you mean on my “Friday,” I look forward to just going home, putting on a twitch stream and relaxing. I love going out to dinner with my friends and seeing them, and spending as much time with them I can just fills my heart.
Adam Sandler or Chris Farley?
F: Is this even a question? Chris Farley! Just look at the costume contest from this past Halloween. And I can quote Tommy Boy line for line.
Yeah, I think you killed that costume. What is your favorite spot for grub in Birmingham?
F: Saw’s Juke Joint.
Lastly, what is your absolute favorite thing about ProctorU?
F: Just the people I get to interact with everyday. I love my team, and I think we are a cohesive unit. We work hard together and we constantly want to empower each other to do our very best.