What email ID should I use to register for the exam?
Please use your organization email when creating your ProctorU account and registering for the exam.
What form of ID is acceptable in the exam?
You can use any valid photo ID (e.g. government issued driver’s license, government issued passport book or passport card, government issued state ID card, U.S. military ID, school ID).
How do I prepare for the exam?
This 2-hour exam assesses your ability to use Google Docs, Sheets, Slides, Drive, Gmail, and Hangouts. Check out our exam guide and the G Suite Learning Center for product tips and review covered topics.
When is the earliest I can take the exam after registration?
You must schedule your exam date and time at least 48 hours in advance.
Are breaks allowed during my exam?
No breaks are allowed during your exam. However if you have any medical conditions requiring accommodations, you can request them before your scheduled exam time. Please reach out to ProctorU support at support.proctoru.com to make a request.
I am late for the scheduled exam. Will I still be able to take the exam?
There is a 15 minute grace period after your scheduled start time where your exam will remain active. After 15 minutes, your exam will be automatically cancelled and you will need to re-register.
I will not be able to take the exam on scheduled time. How can I reschedule my session?
If you reschedule the exam within your scheduled exam time, you will not be charged any fees. You must reschedule your exam date and time 48 hours in advance from your ProctorU account.
I will not be able to take the exam on scheduled time. How can I cancel my session?
If you cancel the exam within your scheduled exam time, you will not be charged any cancellation fee. If you do not show up for your exam, your full exam fee is forfeited and you will not receive a refund.
Will I get certified if I pass?
Yes! If you pass the exam, you will be emailed a digital certificate. We encourage you to share this on your LinkedIn profile, Twitter and Facebook accounts, and with family and friends.
When will I get my results?
Please allow 7 days for Google to process and evaluate your exam results.
How do I contact support?
For questions regarding technical requirements, registration, scheduling, medical accommodations, cancellations, or connection issues, please contact ProctorU support. For general exam related inquiries, contact Google support.
How long will it take to complete the exam?
A live proctor will verify your identity, assist with the environment pre checks, and launch the exam. This should take about 8 minutes. Once the exam is launched, you are allotted 120 minutes to complete the exam.
What are the requirements of my exam space?
The exam needs to be taken in a quiet space where you will be alone and not interrupted. Please make sure the space is free of any scratch paper, writing instruments, or screens to expedite the environment check.
What resources am I allowed to have with me during the exam?
Please have a valid photo ID at the time of the exam. You will need access to your phone (or a hand held mirror) as a reflective surface during the environment check conducted by the online proctor. However, you will not be allowed to use the phone during the exam. Your area must also be free of any scratch paper, writing instruments, or note taking materials.
Does my exam begin when I connect with ProctorU?
No, the exam does not begin until the exam has been unlocked by your proctor.
Can I use online resources during the exam?
No. Opening any other tab or window will notify your proctor and the exam will be auto-cancelled.
Can I use a mobile device to take the exam?
No. The G Suite certification exam can only be taken on a laptop or desktop device.
On what browser can I take the exam?
Chrome is the only browser supported for this exam. Please check out the ProctorU resources to find more details on the system requirements.
Why do I need to install the ProctorU Chrome extension?
The ProctorU Chrome extension must be installed in advance of your exam. It allows the proctor to view your screen for the duration of the exam. Remember to uninstall the Chrome extension upon completion of your exam.
Is the ProctorU Chrome extension safe?
Yes. The Chrome Web Store security team has thoroughly reviewed ProctorU’s Chrome extension code and has approved this extension for use.
How long is my certification valid?
All Google Cloud certifications are valid for 2 years from the date certified. All candidates must recertify in order to maintain their certification status.
What happens if I don’t pass the G Suite certification exam?
If you don’t pass an exam, you can take it again after 14 days. If you don’t pass a second time, you must wait 60 days before you can take it a third time. If you don’t pass the third time, you must wait a year before taking it again. You may attempt the exam in multiple languages but each attempt regardless of language counts toward the total permissible attempts,and the waiting period between attempts still applies. While your first attempt is free (i.e. covered under the testing period), payment is required for each additional attempt. Circumventing our retake policy by registering under a different name or any other means is a violation of the exam terms and conditions and will result in a denied or revoked certification.
Why don’t I receive my numerical score or any feedback when I receive my exam results?
Our exams are designed to determine if an individual meets a minimum passing standard. They are not designed to be diagnostic. For this reason, numerical scores are not shared with the test taker.
I took the G Suite beta exam earlier. Can I take the test again now?
If you took the beta and passed, you are already Google Cloud Certified in G Suite and will not be able to take the exam again until your certification expires. If you took the beta and did not pass, you are now eligible to take the exam a second time.