Athabasca University is proud to offer online exam proctoring with ProctorU! Watch this video to help you get started.
|Webcam||640x480 resolution||1280x720 resolution|
|PC Users||Windows Vista||Windows 10 (10 S not supported)|
|Mac Users||Mac OS X 10.5 or higher||Mac OS x 10.13 High Sierra|
|Internet Download Speed||.768 Mbps||1.5 Mbps|
|Internet Upload Speed||.384 Mbps||1 Mbps|
|RAM||1024 MB||2 GB|
|Connectivity Ports||1935, 843, 80, 443, 61613, UDP/TCP||1935, 843, 80, 443, 61613, UDP/TCP|
At this time we do not support the following; however, we are working on solutions to accommodate every platform.
Note: We do not proctor computers running within virtual machines. If you are running within a virtual machine when you connect with us, you will be asked to exit your virtual machine and reconnect using your host operating system to take your test.
Note: We do not support development previews, beta builds, or release candidates of any operating system unless specified.
Unpermitted items on desks include books, calendars, paper, sticky notes and writing utensils. All of these would need to be cleared off before an exam begins, which adds to the amount of time it takes to get into an exam.
The desk should only contain your computer and permitted resources.
Note: ProctorU will ask to see the whole room that you are testing in. If you are uncomfortable with your proctor seeing that room, please move to a room that you are comfortable showing.
There should not be any items hanging on the wall in front of you. Please make sure that bulletin boards, cork boards, calendars or anything else are cleared from the wall. Your proctor will ask you to remove these and it can delay the process of getting in to your exam.
Any person in the room will be asked to leave. If there is someone in an open room next to yours who is watching TV or making noise of any kind, they will be asked to leave. Before connecting with your proctor, make sure you are the only one in the room.
There should not be anything under your desk. Any books or bags that are under your desk will need to be removed.
Part of our process is to check your monitor to ensure that there are no sticky notes or anything attached to the physical computer. In order to do this, you will need a mirror or reflective surface to hold up to the webcam. Please have either of these ready to go for the exam.
Always have your ID ready before connecting to a proctor. If you are unsure of what identification is needed for your exam, please reach out to your instructor for clarification. In some instances, a second ID may be required. This includes a school ID or passport.
If you are required to log in to an exam site (Blackboard, Canvas, Moodle, D2L, etc.), please know your login information. If you are unsure if you will need login credentials to an exam site, reach out to your institution for more information.
For most exams, you are not allowed to leave the testing area at any time. Use the restroom before you connect with your proctor so you are comfortable throughout your exam. If you are unsure, your proctor will let you know before your exam starts if you are allowed restroom breaks.
Good luck on your exam!