Please schedule your exams as early as possible. This ensures you get a time and date that works best for you. Our support team will not be able to override exam times. We greatly appreciate your understanding during this difficult time.
If you're a student at a college or university, watch this video.
If you're a candidate for a certification, professional testing organization, pre-employment, or any non-higher education exam, watch this video.
|Internet Connection||Wifi Connection||Wired Connection|
|PC Users||Windows 8 (Windows 10 S mode is not supported)||Windows 10 (10 S mode is not supported)|
|Mac Users||macOS 10.13 (Oldest Still Maintained Version)||MacOS 10.15|
|CPU||more than 2 core CPU
less than 85% CPU Usage
|more than 4 core CPU
less than 50% CPU Usage
||640x480 resolution||1280x720 resolution|
|Internet Download Speed||1 Mbps||12 Mbps|
|Internet Upload Speed||1 Mbps||3 Mbps|
less than 90% Ram Usage
less than 70% Usage
|Connectivity Ports||1935, 843, 80, 443, 61613, UDP/TCP||1935, 843, 80, 443, 61613, UDP/TCP|
|Screen Resolution||1366 x 768||1920 x 1080 and above|
|Chromebook Users (only supported for Record+ proctoring, not supported for Live+ or Review+)||Chrome device is running the latest version of Chrome OS.||Chrome device is running the latest version of Chrome OS.|
Apple increased security features with the release of OS X Catalina and all operating systems released since Catalina. To avoid technical issues during your exam session, you must enable screen recordings. Watch our step-by-step tutorial below or read more through the link.
Note: There may be additional steps needed to allow ProctorU remote access, however, those can not be completed until the time of your exam. The steps above are for a successful connection before you're with a proctor.
At this time we do not support the following; however, we are working on solutions to accommodate every platform.
Note: We do not proctor computers running within virtual machines. If you are running within a virtual machine when you connect with us, you will be asked to exit your virtual machine and reconnect using your host operating system to take your test.
Note: We do not support development previews, beta builds, or release candidates of any operating system unless specified.
Note: We do not support development previews, beta builds, test versions, inactive version of Windows or release candidates of any operating system unless specified.