Is my login for ProctorU the same as the credentials I use on my institution website?
Not necessarily. The credentials you use to log into ProctorU are chosen by you at the time you create your ProctorU profile.
What if I forgot the username/password to my institution’s testing website?
Unfortunately, we cannot help you recover the username or password for your testing website.
Does my exam begin when I connect with ProctorU?
No, the allotted time for your exam does not begin until the exam has been unlocked by your proctor.
I forgot my ProctorU password. What can I do?
Click here if you forgot your password. Enter the email associated with your account and we’ll send you a password reset email.
Are breaks allowed during my exam?
It depends on the rules your institution or organization gave us. Your proctor will be able to tell you the day of your exam if any breaks are allowed and how many you can take.
What time should I arrive for my exam?
Arrive at the time you selected when you scheduled the exam. If you have any technical difficulty or any other problems preventing you from logging in at your scheduled exam time, use Live Chat or call us at 855-772-8678.
Can you bill me later for the cost of my exam?
Not at this time. If there is a fee for your exam, it will need to be paid in full before your appointment. However, many school bookstores have ProctorU access cards available that can be purchased in advance with financial aid funds. Contact your campus bookstore for more information.
How far in advance should I cancel or reschedule an exam?
Let us know at least 24 hours before your appointment if you need to cancel. If you fail to show up for a scheduled exam without notice, you will not be eligible for a refund.
If you reschedule your appointment to be taken within 72 hours of scheduling, you will be charged an additional fee. To avoid it, schedule exams at least 72 hours in advance.
Will the proctor be able to access my personal computer files and documents without my knowledge?
Our proctors cannot secretly access your computer files. With your permission, proctors have the ability to view your screen and utilize the mouse and keyboard as if they were sitting next to you.
Once the exam starts, the proctor will monitor everything on the screen, but can no longer use your mouse and keyboard. During the entire process, a chat box is running and you can see what permissions the proctor currently has at any time.
The entire chat is saved, including a record of what actions the proctor took while accessing your computer.
Where do the identity challenge questions come from?
Data for the challenge questions come from a consumer database. The data are public records collected primarily from state and federal government sources. Federal and state laws place restrictions on the use of some of these sources, but some information is considered in the public domain, meaning anyone has access to it. Information in the public domain often includes telephone directory listings, professional registries, and classified ads.
ProctorU does not know the answers to these questions, nor does it collect or store your answers to the questions.
What do you do with my personal information?