Welcome to ProctorU

The service that lets you take an exam 24/7!

Create Account How it Works What to Expect Requirements FAQ Help Center

COVID-19 Impact Notice:

Thank you for your patience as we work to meet the increased demand for remote proctoring services. Please note that there may be periods where wait times are longer than normal.

Please schedule your exams as early as possible. This ensures you get a time and date that works best for you. Our support team will not be able to override exam times. We greatly appreciate your understanding during this difficult time.

How it Works

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What to Expect

  • Be in a private, well-lit room

  • Clear your workspace

  • Have your photo I.D. ready

  • Close all third-party programs

  • No non-religious head coverings

  • No duplicate computer monitors

guy with laptop

System Requirements

Type Minimum Recommended
Web Camera 640×480 resolution 1280×720 resolution
PC Users Windows Vista Windows 10 (10 S mode is not supported)
Mac Users OS X 10.5 or higher OS X 10.13 High Sierra
Internet Download Speed .768 Mbps 1.5 Mbps
Internet Upload Speed .384 Mbps 1 Mbps
RAM 1024 MB 2 GB
Ports 1935, 843, 80, 443, 61613, UDP/TCP 1935, 843, 80, 443, 61613, UDP/TCP

  • ADDITIONAL REQUIREMENTS

  • Test your equipment (You must use a ProctorU account to be able to test your equipment)

  • A functioning microphone (some web cameras have them built-in)

  • A compatible browser: Google Chrome (preferred) or Mozilla Firefox

  • NOT SUPPORTED

  • Google Chromebooks

  • Tablets (Nexus, iPad, Tab, Note, etc.)

  • Linux operating systems

  • Windows 10 in S mode or Surface RT

  • No running inside a virtual machine. You will be asked to reconnect using your host operating system to take your exam

Important: MacOS X Catalina Users

Catalina has added security features that require additional permissions for certain applications, such as LogMeInRescue, the software we use to connect you to a proctor.

If you are using macOS Catalina, this permission process will take an extra 30 seconds. ProctorU proctors and support personnel can help walk you through this process.

Frequently Asked Questions

Is my login for ProctorU the same as the credentials I use on my institution website?

Not necessarily. The credentials you use to log into ProctorU are chosen by you at the time you create your ProctorU profile.

What if I forgot the username/password to my institution’s testing website?

Unfortunately, we cannot help you recover the username or password for your testing website.

Does my exam begin when I connect with ProctorU?

No, the allotted time for your exam does not begin until the exam has been unlocked by your proctor.

I forgot my ProctorU password. What can I do?

Click here to reset your password. Enter the email associated with your account and we'll send you a password reset email.

Are breaks allowed during my exam?

It depends on the rules your institution or organization gave us. Your proctor will be able to tell you the day of your exam if any breaks are allowed and how many you can take.

What time should I arrive for my exam?

Arrive at the time you selected when you scheduled the exam. If you have any technical difficulty or any other problems preventing you from logging in at your scheduled exam time, use Live Chat or call us at 855-772-8678.

Can you bill me later for the cost of my exam?

Not at this time. If there is a fee for your exam, it will need to be paid in full before your appointment. However, many school bookstores have ProctorU access cards available that can be purchased in advance with financial aid funds. Contact your campus bookstore for more information.

How far in advance should I cancel or reschedule an exam?

Let us know at least 24 hours before your appointment if you need to cancel. If you fail to show up for a scheduled exam without notice, you will not be eligible for a refund.

If you reschedule your appointment to be taken within 72 hours of scheduling, you will be charged an additional fee. To avoid it, schedule exams at least 72 hours in advance.

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