Thank you for your patience as we work to meet the increased demand for remote proctoring services. Please note that there may be periods where wait times are longer than normal.
Please schedule your exams as early as possible. This ensures you get a time and date that works best for you. Our support team will not be able to override exam times. We greatly appreciate your understanding during this difficult time.
||640x480 resolution||1280x720 resolution|
|PC Users||Windows Vista||Windows 10 (10 S not supported)|
|Mac Users||Mac OS X 10.5 or higher||Mac OS x 10.13 High Sierra|
|Internet Download Speed||.768 Mbps||1.5 Mbps|
|Internet Upload Speed||.384 Mbps||1 Mbps|
|RAM||1024 MB||2 GB|
|Connectivity Ports||1935, 843, 80, 443, 61613, UDP/TCP||1935, 843, 80, 443, 61613, UDP/TCP|
Apple increased security features with the release of OS X Catalina. To avoid technical issues during your exam session, you must enable screen recordings. Watch our step-by-step tutorial below or read more through the link.
Note: There may be additional steps needed to allow ProctorU remote access, however, those can not be completed until the time of your exam. The steps above are for a successful connection before you're with a proctor.
At this time we do not support the following; however, we are working on solutions to accommodate every platform.
Note: We do not proctor computers running within virtual machines. If you are running within a virtual machine when you connect with us, you will be asked to exit your virtual machine and reconnect using your host operating system to take your test.
Note: We do not support development previews, beta builds, or release candidates of any operating system unless specified.