Please schedule your exams as early as possible. This ensures you get a time and date that works best for you. Our support team will not be able to override exam times. We greatly appreciate your understanding during this difficult time.
If you're a student at a college or university, watch this video.
If you're a candidate for a certification, professional testing organization, pre-employment, or any non-higher education exam, watch this video.
TYPE | MINIMUM | RECOMMENDED |
---|---|---|
Internet Connection | Wifi Connection | Wired Connection |
PC Users | Windows 8 (Windows 10 S mode is not supported) | Windows 10 (10 S mode is not supported) |
Mac Users | macOS 10.13 (Oldest Still Maintained Version) | MacOS 10.15 |
CPU | more than 2 core CPU less than 85% CPU Usage |
more than 4 core CPU less than 50% CPU Usage |
Webcam |
640x480 resolution | 1280x720 resolution |
Internet Download Speed | 1 Mbps | 12 Mbps |
Internet Upload Speed | 1 Mbps | 3 Mbps |
RAM | 4 GB less than 90% Ram Usage |
16 GB less than 70% Usage |
Connectivity Ports | 1935, 843, 80, 443, 61613, UDP/TCP | 1935, 843, 80, 443, 61613, UDP/TCP |
Screen Resolution | 1366 x 768 | 1920 x 1080 and above |
Chromebook Users (only supported for Record+ proctoring, not supported for Live+ or Review+) | Chrome device is running the latest version of Chrome OS. | Chrome device is running the latest version of Chrome OS. |
Apple increased security features with the release of OS X Catalina and all operating systems released since Catalina. To avoid technical issues during your exam session, you must enable screen recordings. Watch our step-by-step tutorial below or read more through the link.
Note: There may be additional steps needed to allow ProctorU remote access, however, those can not be completed until the time of your exam. The steps above are for a successful connection before you're with a proctor.
A functioning microphone (sometimes web cameras have built-in microphones).
One of the following compatible web browsers (click to download):
Google Chrome (preferred)
Mozilla Firefox
The ProctorU Extension
(click to download):
Chrome Extension
Firefox Extension
At this time we do not support the following; however, we are working on solutions to accommodate every platform.
Note: We do not proctor computers running within virtual machines. If you are running within a virtual machine when you connect with us, you will be asked to exit your virtual machine and reconnect using your host operating system to take your test.
Note: We do not support development previews, beta builds, or release candidates of any operating system unless specified.
Note: We do not support development previews, beta builds, test versions, inactive version of Windows or release candidates of any operating system unless specified.
Is my login for ProctorU the same as the credentials I use on my institution website?
Not necessarily. The credentials you use to log into ProctorU are chosen by you at the time you create your ProctorU profile.
What if I forgot the username/password to my institution’s testing website?
Unfortunately, we cannot help you recover the username or password for your testing website.
Does my exam begin when I connect with ProctorU?
No, the allotted time for your exam does not begin until the exam has been unlocked by your proctor.
I forgot my ProctorU password. What can I do?
Click here to reset your password. Enter the email associated with your account and we’ll send you a password reset email.
Are breaks allowed during my exam?
It depends on the rules your institution or organization gave us. Your proctor will be able to tell you the day of your exam if any breaks are allowed and how many you can take.
What time should I arrive for my exam?
Arrive at the time you selected when you scheduled the exam. If you have any technical difficulty or any other problems preventing you from logging in at your scheduled exam time, use Live Chat or call us at 855-772-8678.
Can you bill me later for the cost of my exam?
Not at this time. If there is a fee for your exam, it will need to be paid in full before your appointment. However, many school bookstores have ProctorU access cards available that can be purchased in advance with financial aid funds. Contact your campus bookstore for more information.
How far in advance should I cancel or reschedule an exam?
If you reschedule your appointment to be taken within 72 hours of scheduling, you will be charged an additional fee. To avoid it, schedule exams at least 72 hours in advance.