Is my login for ProctorU the same as the credentials I use on my institution website?
Not necessarily. The credentials you use to log into ProctorU are chosen by you at the time you create your ProctorU profile.
What if I forgot the username/password to my institution’s testing website?
Unfortunately, we cannot help you recover the username or password for your testing website.
Does my exam begin when I connect with ProctorU?
No, the allotted time for your exam does not begin until the exam has been unlocked by your proctor.
I forgot my ProctorU password. What can I do?
Click here to reset your password. Enter the email associated with your account and we'll send you a password reset email.
Are breaks allowed during my exam?
It depends on the rules your institution or organization gave us. Your proctor will be able to tell you the day of your exam if any breaks are allowed and how many you can take.
What time should I arrive for my exam?
Arrive at the time you selected when you scheduled the exam. If you have any technical difficulty or any other problems preventing you from logging in at your scheduled exam time, use Live Chat or call us at 855-772-8678.
Can you bill me later for the cost of my exam?
Not at this time. If there is a fee for your exam, it will need to be paid in full before your appointment. However, many school bookstores have ProctorU access cards available that can be purchased in advance with financial aid funds. Contact your campus bookstore for more information.
How far in advance should I cancel or reschedule an exam?
Let us know at least 24 hours before your appointment if you need to cancel. If you fail to show up for a scheduled exam without notice, you will not be eligible for a refund.
If you reschedule your appointment to be taken within 72 hours of scheduling, you will be charged an additional fee. To avoid it, schedule exams at least 72 hours in advance.