Thank you for your patience as we work to meet the increased demand for remote proctoring services. Please note that there may be periods where wait times are longer than normal.
Please schedule your exams as early as possible. This ensures you get a time and date that works best for you. Our support team will not be able to override exam times. We greatly appreciate your understanding during this difficult time.
If you're a student at a college or university, watch this video.
If you're a candidate for a certification, professional testing organization, pre-employment, or any non-higher education exam, watch this video.
|Internet Connection||Wifi Connection||Wired Connection|
|PC Users||Windows 8 (Windows 10 S mode is not supported)||Windows 10 (10 S mode is not supported)|
|Mac Users||macOS 10.13 (Oldest Still Maintained Version)||MacOS 10.15|
|CPU||more than 2 core CPU
less than 85% CPU Usage
|more than 4 core CPU
less than 50% CPU Usage
|Webcam||640x480 resolution||1280x720 resolution|
|Internet Download Speed||1 Mbps||12 Mbps|
|Internet Upload Speed||1 Mbps||3 Mbps|
less than 95% Ram Usage
less than 70% Usage
|Connectivity Ports||1935, 843, 80, 443, 61613, UDP/TCP||1935, 843, 80, 443, 61613, UDP/TCP|
|Screen Resolution||1366 x 768||1920 x 1080 and above|
|Chromebook Users (Only for Automated Proctoring. Is not Supported for Live Proctoring)||Chrome device is running the latest version of Chrome OS.||Chrome device is running the latest version of Chrome OS.|
Apple increased security features with the release of OS X Catalina. To avoid technical issues during your exam session, you must enable screen recordings. Watch our step-by-step tutorial below or read more through the link.
Note: There may be additional steps needed to allow ProctorU remote access, however, those can not be completed until the time of your exam. The steps above are for a successful connection before you're with a proctor.
At this time we do not support the following; however, we are working on solutions to accommodate every platform.
Note: We do not proctor computers running within virtual machines. If you are running within a virtual machine when you connect with us, you will be asked to exit your virtual machine and reconnect using your host operating system to take your test.
Note: We do not support development previews, beta builds, or release candidates of any operating system unless specified.