Case study

Fueled by Hunger

How Zaxby's Leveraged Online Proctoring to Increase Manager Certification Volume by 400%

When expanding from a local restaurant to a national chain, it becomes increasingly difficult to efficiently train and enforce operational processes, recipe precision, and brand standards. Zaxby’s, however, shifted their approach from the typical model of “train and inspect to one that would be better described as teach and certify.