ProctorU Myth Busters: 4 Ways We DON’T Invade Our Test-takers’ Privacy

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Last year’s rapid shift to digital learning and testing sparked a global conversation about the ethics of data collection and dissemination among remote proctoring services.  As concerns increased about how remote proctoring could negatively impact test-taker privacy, we immediately began communicating more transparently about our testing processes, terms of service, and data collection. The laws are changing quickly in this area across the globe, and we’re constantly enhancing our policies and practices to ensure we are protecting test-taker information. Here we’ll refute the four most prominent myths about ProctorU’s privacy policies:

Myth #1: ProctorU sells test-taker data.

Reality: ProctorU does not own or sell any test-taker data. Instead, our institutional partners own their own test-takers’ data, and we simply act as a service provider. We are contractually obligated NOT to sell or otherwise monetize any data from test-takers to third parties. We never market to test-takers or allow any of our service providers to do so.

Myth #2: ProctorU can access test-taker files without their permission.

Reality: ProctorU can’t access test-taker files without their permission. The test-taker can see everything the proctor does on their device and can remove access at any time. When test-takers begin an online testing session, we provide them with specific disclosures about the information that will be collected during their test session, how that information will be used and shared, and how the application used to lock internet access or other files during the test works. The application doesn’t give anyone else access to the test-taker’s computer during the test, and it doesn’t affect the device after the test ends.

Myth #3: ProctorU collects very sensitive information from the test-taker.

Reality: ProctorU only collects information from the public record that’s necessary to verify a test-taker’s identity, like name, email address, or educational institution. ProctorU doesn’t collect medical information, date of birth, social security numbers, or any other information that might compromise a test-taker’s online safety. We do require a picture ID before the test starts, but we completely wipe any images from our system after 7 days.

Myth #4: Artificial intelligence flags will falsely accuse test-takers of cheating.

Reality: Although we use Artificial Intelligence (AI) for automating repetitive tasks that lighten administrative workloads and reduce stress for test-takers, we do not allow AI to make nuanced and serious decisions like whether or not someone cheated. Our certified, trained, and human proctors assess every minute of a test-taker’s exam in either a live session or through a recording, which allows us to clearly differentiate between false flags and real misconduct. Learn more about how we’re taking a stand against software-only proctoring.

ProctorU is dedicated to providing transparent communication to our test-takers. We worked with students, academics, institutions, and other stakeholders to write The Student Bill of Rights and start an open dialogue about test-taker privacy and data safety. Test-takers can also review our privacy policy at any time and see when it was last updated.