Welcome to ProctorU


The service that lets you take an exam 24/7!

COVID-19 Impact Notice:


Thank you for your patience as we work to meet the increased demand for remote proctoring services. Please note that there may be periods where wait times are longer than normal.

How it Works


  • Create Account within your LMS
  • Download Chrome or Firefox
  • Download ProctorU Extension: Chrome or Firefox
  • Take your exam when it’s convenient for you

What to Expect


  • Have your I.D. ready
  • Be in a private, well-lit room
  • Clear your workspace
  • Close all third-party programs
  • No duplicate computer monitors
  • No mobile devices

Technical Requirements


After reviewing the requirements below log into your ProctorU account
TEST YOUR EQUIPMENT HERE.

TYPE MINIMUM RECOMMENDED
Webcam
640x480 resolution 1280x720 resolution
PC Users Windows Vista Windows 10 (10 S not supported)
Mac Users Mac OS X 10.5 or higher Mac OS x 10.15.5 Catalina
Internet Download Speed .768 Mbps 1.5 Mbps
Internet Upload Speed .384 Mbps 1 Mbps
RAM 1024 MB 2 GB
Connectivity Ports 1935, 843, 80, 443, 61613, UDP/TCP 1935, 843, 80, 443, 61613, UDP/TCP

Important Notice For MacOS X Catalina Users

Apple increased security features with the release of OS X Catalina. To avoid technical issues during your exam session, you must enable screen recordings. Watch our step-by-step tutorial below or read more through the link.

Note: There may be additional steps needed to allow ProctorU remote access, however, those can not be completed until the time of your exam. The steps above are for a successful connection before you're with a proctor.

Other Requirements

A functioning microphone (sometimes web cameras have built-in microphones).

One of the following compatible web browsers (click to download):
Google Chrome (preferred)
Mozilla Firefox

The ProctorU Extension
(click to download):
Chrome Extension
Firefox Extension

Not Supported

At this time we do not support the following; however, we are working on solutions to accommodate every platform.

  1. Google Chromebooks (supported for automated proctoring)
  2. Android tablets (Nexus 7, etc.)
  3. iOS tablets (iPad, iPad mini, etc.)
  4. Linux operating systems
  5. Microsoft Windows 10 in S mode
  6. Microsoft Surface RT

Note: We do not proctor computers running within virtual machines. If you are running within a virtual machine when you connect with us, you will be asked to exit your virtual machine and reconnect using your host operating system to take your test.

Note: We do not support development previews, beta builds, or release candidates of any operating system unless specified.

Frequently Asked Questions


Is my login for ProctorU the same as the credentials I use on my institution website?

Yes – We use an LTI link so that the credentials are the same.

What if I forgot the username/password to my institution’s testing website?

Unfortunately, we cannot help you recover the username or password for your testing website.

Does my exam begin when I connect with ProctorU?

No, the allotted time for your exam does not begin until your exam is unlocked by our Automated System.

Are breaks allowed during my exam?

It depends on the rules your institution or organization gave us.

What time should I arrive for my exam?

Whenever you want as long as it is within the predetermined time-frame set by your instructor.

Can you bill me later for the cost of my exam?

Not at this time. If there is a fee for your exam, it will need to be paid in full before your appointment. However, many school bookstores have ProctorU access cards available that can be purchased in advance with financial aid funds. Contact your campus bookstore for more information.

Where do the identity challenge questions come from?

Data for the challenge questions come from a consumer database. The data are public records collected primarily from state and federal government sources. Federal and state laws place restrictions on the use of some of these sources, but some information is considered in the public domain, meaning anyone has access to it. Information in the public domain often includes telephone directory listings, professional registries, and classified ads.

ProctorU does not know the answers to these questions, nor does it collect or store your answers to the questions.

What do you do with my personal information?

We only collect limited personally identifiable information (PII) for verifying your identity and reporting proctored session information to your institution or organization. ProctorU is a signatory of the Student Privacy Pledge and we protect your information as if it were our own. We do not share or sell your information to third parties for marketing purposes, nor do we market directly to you. View our Privacy Policy for more information.

If you need immediate assistance, get disconnected, or are being asked to pay for another appointment

Click on the Chrome or Firefox extension and select the help button to connect to live chat.