Is my login for ProctorU the same as the credentials I use on my institution website?
Yes – We use an LTI link so that the credentials are the same.
What if I forgot the username/password to my institution’s testing website?
Unfortunately, we cannot help you recover the username or password for your testing website.
Does my exam begin when I connect with ProctorU?
No, the allotted time for your exam does not begin until your exam is unlocked by our Automated System.
Are breaks allowed during my exam?
It depends on the rules your institution or organization gave us.
What time should I arrive for my exam?
Whenever you want as long as it is within the predetermined time-frame set by your instructor.
Can you bill me later for the cost of my exam?
Not at this time. If there is a fee for your exam, it will need to be paid in full before your appointment. However, many school bookstores have ProctorU access cards available that can be purchased in advance with financial aid funds. Contact your campus bookstore for more information.
Where do the identity challenge questions come from?
Data for the challenge questions come from a consumer database. The data are public records collected primarily from state and federal government sources. Federal and state laws place restrictions on the use of some of these sources, but some information is considered in the public domain, meaning anyone has access to it. Information in the public domain often includes telephone directory listings, professional registries, and classified ads.
ProctorU does not know the answers to these questions, nor does it collect or store your answers to the questions.
What do you do with my personal information?
If you need immediate assistance, get disconnected, or are being asked to pay for another appointment
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