ProctorU Inc. participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. ProctorU Inc. is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List.
ProctorU Inc. is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. ProctorU Inc. complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, ProctorU Inc. is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission . In certain situations, ProctorU Inc. may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
If you have a Privacy Shield complaint, please visit https://support.proctoru.com/hc/en-us to submit a support ticket.
Under certain conditions, more fully described on the Privacy Shield Website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
Information Collection and Use
Information Collected Upon Registration
When you create or reconfigure a ProctorU Inc. account, you provide some personal information, such as your name, username, password, the institution with which you will be taking an exam, credit card number, access to users’ camera and email address. Some of this information, for example, your name and the assessment you are scheduled to take, is listed internally in our system and is accessible by your institution. Your use of the service may also result in ProctorU Inc. having a stored image of your face, a stored image of the work you perform while connected to ProctorU Inc., or a video capture of your activities while connected with ProctorU Inc. This information is used to verify to your institution that you were the person performing the work and that the work was performed properly.
Our servers automatically record information (“Log Data”) created by your use of the Services. Log Data may include information such as your IP address, browser type, the referring domain, internet service provider (ISP), operating system, date/time stamp, clickstream data, and browser plug-ins.
We use this information to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personal information.
The IP address information we may receive will be the external IP of your ISP and is requested by your partner institution to help troubleshoot issues or verify a general testing location.
We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Third Party Services
Social Media Widgets
Information Sharing and Disclosure
Your Consent: We may share or disclose your information with your institution. Use of ProctorU Inc.’s services explicitly indicates your consent to disclosing your information back to your institution.
These companies are authorized to use your personal information only as necessary to provide these services to us.
Some of our pages utilize framing techniques to serve content to/from our partners while preserving the look and feel of our website. Please be aware that you are providing your personal information to these third parties and not to www.proctoru.com.
Law and Harm
We may disclose your information if we believe that it is reasonably necessary to comply with a law, regulation or legal process; to protect the safety of any person; to address fraud, security or technical issues; or to protect ProctorU Inc.’s rights or property.
In the event that ProctorU Inc. is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Modifying Your Personal Information
Upon request, ProctorU Inc. will provide you with information about whether we hold any of your personal information. If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove, ask to have it removed from our site or deactivate it by making the change on your profile page or by emailing our Customer Support at firstname.lastname@example.org or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within a reasonable timeframe.
The telephone number to contact is 855-772-8678. The mailing address is 3687 Old Santa Rita Rd #203 Pleasanton, CA 94588.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at email@example.com.
Links to Other Web Sites
Our Policy Towards Children
We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will delete their information immediately and terminate the child’s account.
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at firstname.lastname@example.org.
Changes to this Policy
This policy is effective 2/07/17.
2200 Riverchase Ctr. Suite 600
Birmingham, AL 35244