Florida State College at Jacksonville is proud to offer online exam proctoring with ProctorU!

Getting Started is Simple

CREATE AN ACCOUNT

All we need is some basic information about you and what institution or organization you are testing with. Sign up or login now!

DOWNLOAD THE PROCTORU EXTENSION

We offer a fully automated solution right in your browser. For the easiest experience download the Chrome extension or the Firefox extension.

SCHEDULE AN EXAM

After creating an account, select the date and time you'd like to take your exam. Exams scheduled within 72 hours are subject to additional fees, so plan ahead!

PREPARE

Make sure your computer meets the minimum requirements. You can also check out our Exam Readiness Guide.

DO WELL

When it comes time to take your exam, login and look for the countdown timer. At your appointment time, it will change to a START EXAM button. Click it to get started and ace that test!

Technical Requirements

After reviewing the requirements below log into your ProctorU account
TEST YOUR EQUIPMENT HERE.

TYPE	MINIMUM	RECOMMENDED
Internet Connection	Wifi Connection	Wired Connection
PC Users	Windows 8 (Windows 10 S mode is not supported)	Windows 10 (10 S mode is not supported)
Mac Users	macOS 10.13 (Oldest Still Maintained Version)	MacOS 10.15
CPU	more than 2 core CPU less than 85% CPU Usage	more than 4 core CPU less than 50% CPU Usage
Webcam	640x480 resolution	1280x720 resolution
Internet Download Speed	1 Mbps	12 Mbps
Internet Upload Speed	1 Mbps	3 Mbps
RAM	4 GB less than 95% Ram Usage	16 GB less than 70% Usage
Connectivity Ports	1935, 843, 80, 443, 61613, UDP/TCP	1935, 843, 80, 443, 61613, UDP/TCP
Screen Resolution	1366 x 768	1920 x 1080 and above
Chromebook Users (Only for Automated Proctoring. Is not Supported for Live Proctoring)	Chrome device is running the latest version of Chrome OS.	Chrome device is running the latest version of Chrome OS.

Important Notice For MacOS X Catalina And Big Sur Users

Apple increased security features with the release of OS X Catalina. To avoid technical issues during your exam session, you must enable screen recordings. Watch our step-by-step tutorial below or read more through the link.

OR

READ THE DOCUMENTATION

Note: There may be additional steps needed to allow ProctorU remote access, however, those can not be completed until the time of your exam. The steps above are for a successful connection before you're with a proctor.

Other Requirements

A functioning microphone (sometimes web cameras have built-in microphones).

One of the following compatible web browsers (click to download):
Google Chrome (preferred)
Mozilla Firefox

The ProctorU Extension
(click to download):
Chrome Extension
Firefox Extension

Not Supported

At this time we do not support the following; however, we are working on solutions to accommodate every platform.

Microsoft Edge browser
Tablets (Nexus, iPad, Tab, Note, etc.)
Linux operating Systems
Windows 10 in S mode or Surface RT
No running inside a virtual machine. You will be asked to reconnect using your host operating system to take your exam

Note: We do not proctor computers running within virtual machines. If you are running within a virtual machine when you connect with us, you will be asked to exit your virtual machine and reconnect using your host operating system to take your test.

Note: We do not support development previews, beta builds, or release candidates of any operating system unless specified.

Exam Readiness Guide

Follow these steps to have a smooth start process.

1. Have your desk clear before connecting with ProctorU.

NOT ACCEPTABLE FOR AN EXAM SESSION

Unpermitted items on desks include books, calendars, paper, sticky notes and writing utensils. All of these would need to be cleared off before an exam begins, which adds to the amount of time it takes to get into an exam.

ACCEPTABLE FOR AN EXAM SESSION

The desk should only contain your computer and permitted resources.

2. Have your testing environment ready to go.

Note: ProctorU will ask to see the whole room that you are testing in. If you are uncomfortable with your proctor seeing that room, please move to a room that you are comfortable showing.

There should not be any items hanging on the wall in front of you. Please make sure that bulletin boards, cork boards, calendars or anything else are cleared from the wall. Your proctor will ask you to remove these and it can delay the process of getting in to your exam.

Any person in the room will be asked to leave. If there is someone in an open room next to yours who is watching TV or making noise of any kind, they will be asked to leave. Before connecting with your proctor, make sure you are the only one in the room.

There should not be anything under your desk. Any books or bags that are under your desk will need to be removed.

3. Have your ID ready before you connect with your proctor.

Always have your ID ready before connecting to a proctor. If you are unsure of what identification is needed for your exam, please reach out to your instructor for clarification. In some instances, a second ID may be required. This includes a school ID or passport.

4. Know the login information for your learning management system.

If you are required to log in to an exam site (Blackboard, Canvas, Moodle, D2L, etc.), please know your login information. If you are unsure if you will need login credentials to an exam site, reach out to your institution for more information.

5. Use the restroom.

For most exams, you are not allowed to leave the testing area at any time. Use the restroom before you connect with your proctor so you are comfortable throughout your exam. If you are unsure, your proctor will let you know before your exam starts if you are allowed restroom breaks.